Terms of service

Terms of Service

1. Overview
Welcome to Active Velora. These Terms of Service govern your use of our website and your purchase of products from Active Velora. By using our website or placing an order, you agree to these terms.

2. Products & Pricing
We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct errors, update information, or cancel orders when necessary.

Prices may change without notice.

3. Orders & Payments
By placing an order, you agree that the information you provide is accurate and complete. We reserve the right to refuse or cancel an order for reasons including suspected fraud, pricing errors, product availability, or other circumstances.

Payment must be successfully received before an order is processed.

4. Shipping & Delivery
Products are shipped directly from our fulfillment partners. Shipping times may vary depending on the destination, supplier, shipping method, and circumstances outside our control.

Once an order has been shipped, delays caused by the carrier, customs, weather, or other circumstances outside our control are not the responsibility of Active Velora.

5. Returns & Refunds
Returns and refunds are handled according to our Refund and Return Policy. Please review that policy before making a purchase.

Do not send products back without contacting us first. If a return is approved, we will provide the appropriate return instructions.

6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photographs of the item. We will review the situation and determine the appropriate resolution.

7. Product Availability
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

8. Website Use
You agree not to use our website for unlawful purposes or in a way that could damage, disable, or interfere with the website or its services.

9. Intellectual Property
All Active Velora branding, logos, text, graphics, and other original content on this website are owned by or licensed to Active Velora and may not be used without permission.

10. Limitation of Liability
To the extent permitted by law, Active Velora is not responsible for losses or damages resulting from circumstances outside our reasonable control, including shipping delays, carrier issues, customs delays, or events beyond our control.

11. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, and your continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. Contact Us
If you have questions about these Terms of Service, please contact us through the contact information provided on our website.